How to Offer Branded Tracking, SMS & Email Notifications
Want your brand to stand out even after the order is placed? Branded tracking and proactive delivery updates help turn one-time buyers into loyal customers. In 2025, South African shoppers expect real-time notifications and smooth delivery communication.
Why Branded Tracking Matters in E-commerce
Most couriers redirect customers to generic tracking pages — losing your brand visibility and leaving customers guessing. With Evership, you can:
· Send real-time SMS & WhatsApp updates on delivery status
· Direct customers to your branded tracking page (not a courier’s)
· Reinforce your brand across the entire delivery journey
· Reduce support tickets about “Where’s my order?”
How Evership Makes It Easy
Evership connects your store to top South African couriers and handles the rest. As soon as a label is booked:
1. The customer gets an SMS and/or WhatsApp with a tracking link
2. The tracking page shows live delivery progress
3. Your logo, colours, and brand identity are used on the tracking page
You can even promote offers or referral links on your tracking page — turning logistics into a marketing opportunity.
What’s Included in Evership’s Branded Tracking Toolkit?
· Real-time branded tracking page
· Email & SMS delivery updates
· Smart status triggers (e.g. shipped, out for delivery, delayed)
· Fully customisable design - Make it your own
Give Your Customers the Experience They Deserve
Branded post-purchase experiences build trust, increase retention, and reduce delivery anxiety. With Evership, it's fully automated — and built for South African couriers.
